In-network plans
The list below reflects our typical commercial in-network roster. Network participation can vary by state and by plan tier — please verify your specific plan when scheduling.
- Anthem Blue Cross Blue Shield (state plans)
- Humana (commercial)
- Blue Cross Blue Shield (regional plans)
- Tricare (regional)
- Beacon Health Options (Carelon Behavioral Health)
- Aetna
- Evernorth Behavioral Health
This list is updated as plans are added or retired. Please confirm coverage when you schedule.
What you'll typically pay
- In-network visits: your plan's behavioral-health copay or coinsurance.
- Out-of-network: we can provide a superbill for self-submission for partial reimbursement (where your plan permits).
- Self-pay: flat fees published on request. Most patients with insurance pay less than self-pay.
No surprises
Under the federal No Surprises Act (2022), uninsured and self-pay patients are entitled to a Good Faith Estimate of expected charges before care begins. We provide one on request and at scheduling for any self-pay patient.
Billing questions
Does Volunteer Health require prior authorization before beginning psychiatric services, and who is responsible for obtaining it?
Some insurance plans require prior authorization for psychiatric evaluations or ongoing medication management visits. Our administrative staff will verify your specific plan's requirements before your first appointment and will initiate the authorization process on your behalf when one is needed. Patients are encouraged to retain a copy of any authorization reference number for their own records.
If I am seen out-of-network, can the practice provide documentation suitable for reimbursement submission to my insurer?
Yes. Patients receiving out-of-network services may request an itemized superbill following each visit, which contains the procedure codes, diagnosis codes, and provider information required by most commercial insurers for out-of-network reimbursement claims. Reimbursement determinations are made solely by your insurance carrier; we cannot guarantee any particular reimbursement amount.
Are Health Savings Account and Flexible Spending Account funds accepted as a payment method?
HSA and FSA cards are accepted for eligible services, and most outpatient behavioral health services at this practice qualify under IRS guidelines for those accounts. Patients should confirm their account's specific eligible expense list with their plan administrator, as some ancillary charges may differ in their eligibility status.
What happens to my cost-sharing if my insurance plan changes during an ongoing course of treatment?
A change in your insurance coverage mid-treatment can affect your copay, deductible responsibility, and in some cases your network status with this practice. We ask that patients notify us as soon as a coverage change is known so that our billing staff can re-verify benefits and provide you with updated cost information before your next scheduled visit.
Is Volunteer Health obligated to provide a good-faith estimate of expected costs under the No Surprises Act?
Yes. Under the federal No Surprises Act, uninsured and self-pay patients are entitled to a good-faith estimate of expected charges before their first appointment. This estimate will be provided to you in writing prior to your scheduled service date. Insured patients may also request a good-faith cost estimate, and we are pleased to supply one upon request.
Does the practice offer a sliding-scale fee arrangement for patients who are paying out-of-pocket?
A limited number of reduced-fee arrangements are available for self-pay patients who can demonstrate financial need. Patients interested in this option should raise it directly with our intake coordinator, who will describe the current availability and the information required to be considered. Availability is subject to change and cannot be guaranteed in advance.
Coverage questions? We will check for you.
Tell us your plan when you reach out — we will verify benefits before your first visit.